Utilities

Utility service companies touch just about every household in the country. Typically, a phone call is the connection between you and your customers, no matter what their need may be – service issues, billing questions, new customer accounts, etc. Make the most of your on-hold opportunity with messages regarding new policies, online bill pay and emergency procedures. On-hold music and/or messaging also creates a perception of a shorter wait time – not only retaining callers, but also keeping their frustration level to a minimum. Other script topics may include equal payment plans, upcoming events or cost-cutting tips – or point them to your Web site to take a customer survey.

Download sample scripts (PDF)