The knowledge is in the numbers. 60 percent of callers who hear silence perform one action. Hang Up. 33 percent of those callers perform one inaction. They don't call back. Millions of customers call a business and are put on hold every day. Losing customers is easy. Muzak Voice solutions make retaining them easier.
Muzak Voice solutions speak directly to one of your most captive audiences: your on hold callers. Realizing the potential of this audience is the first step. Successfully connecting with them is crossing the finish line. We work with you to identify a voice solution that best meets the needs of your callers. Do they want informative on hold marketing messages that teach the benefits of your products? Will company success stories help to solidify your customer relationships? Or is a little entertainment in order to spice up their on hold experience? These are just a few of the questions we strive to answer.
Keep in mind the importance of conveying your brand, your company's unique personality, with your on hold marketing message. Simply put, we make it our business to understand your business. Your brand image is important; it allows customers to identify with your company and personalize the relationship. We convey this brand image through custom on-hold messages. Our Voice Consultants begin designing your campaign only after they fully understand your brand and how to create an on hold marketing message campaign that speaks in your brand voice. They then work with our Music Architects to create a full campaign of custom on-hold messages and music specifically selected to fit your brand image.
Your Voice Consultant serves as your personal contact throughout your campaign. If you have any questions or concerns about your brand voice or a particular phone on hold message, simply contact your personal Voice Consultant for a quick response. Working closely with a creative team of experienced scriptwriters, sound technicians, professional voice talents and production engineers, your Voice Consultant ensures your on hold marketing message campaign speaks your voice.
Muzak's voice talents are famous, but you'll never recognize them on the street. At least until you hear them talk. You've heard them on the radio, in movies, on television, or when you were on hold. Our hundreds of talented vocal artists can provide any language, any dialect, any accent or style that fits your business. Our voice talents are but one of the powerful resources we can contribute to your on hold marketing message campaign.
Marketing On Hold blends custom on-hold messages and music to engage your customers, allowing you to capitalize on this often-overlooked marketing opportunity. A well designed messaging on hold strategy is a cost-effective way to support your other marketing initiatives. How often can you guarantee an interested customer's complete attention for at least 30 seconds? With a customized phone on hold message campaign, a blend of custom on-hold messages and music, you can directly address your customers in a way not available through other media.
Our support staff of more than 120 professionals provides your phone on hold message campaign with an infrastructure to ensure you get real results.
Your Muzak Voice account provides the following options, which make management of your messaging on hold campaign easy:
Remember, your customers are calling you. They're interested. They're on the line, waiting. This is a perfect chance to deepen their relationship with your business, one not duplicated by print or radio advertising. Muzak Messaging On Hold provides the ability to address this captive audience in your voice. Our experienced voice professionals get to know your business, and create effective messaging on hold campaigns, blending custom on-hold messages and music to speak in your voice.
More than 80,000 businesses worldwide subscribe to Muzak Voice to capitalize on the unique opportunity offered by customized on hold marketing message campaigns. Contact Muzak today to learn what a custom messaging campaign can do for your business.
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