Muzak's on-hold marketing solutions are proven to help our clients sell more, reduce hang-ups and operate more efficiently — all while reinforcing a strong and consistent brand and customer experience.

Your Callers Are Listening. Every Second Counts!®

• Compatibility — Muzak is equipped to work with virtually all phones and phone systems. Most clients receive their messages via a small Digital Message Repeater; however, we can also deliver your messages via telephone download, satellite or broadband.
• Timing Is Everything — A typical on-hold messaging production includes 4 — 6 short messages separated by 15 — 30 seconds of music that's appropriate for your branded customer experience.
• Change Happens — Every business changes from time to time, some more than others. Even if your business doesn't change frequently, the messages you want to share with your clients can change. Depending on their specific goals, most Muzak clients choose to update their messages monthly, quarterly or twice a year. We can help you choose the update strategy that works best for you.
• Cost Is Relative — Instead of adopting a one-size-fits-all pricing structure like many of our competitors, Muzak takes the time to learn about your business so that we can provide you with the best product at the best price. With more than 80,000 clients, we realize that no two businesses are the same. All of our packages are available at a low monthly investment that represents a fraction of what most small businesses spend on phone book, directory page ads and other marketing. Contact us today, and we'll provide you with a quote after taking just a few quick moments to get to know you.

Building your on-hold message production is easy! Clients can choose to receive custom or industry-specific catalog content, or any combination of both.

Custom On-Hold Messaging

Create on-hold messages that are custom-tailored to your business. Based on the information you've provided about your business and your on-hold marketing objectives, our professional copywriters will write the messages and submit them for your approval. Or, you can choose to write on-hold advertising messages yourself with creative support that's second to none. Not sure where to start? Download this whitepaper: "On Hold Message Topics that Help Your Business Stand Out."

Industry Catalog Productions

Short on time and at a loss for what to say? Muzak provides a vast library of content to help you create your on-hold message productions. This content is organized into industry categories that fit particular business types like restaurants, hotels, medical offices, etc. Choose from thousands of pre-produced on-hold marketing messages and simply drop in your business name or basic information — and your message script is ready-made. These spots match the right voice with each vertical and include sound effects and music to create a highly effective and professional marketing message.

Choose your industry, listen to sample custom on-hold messages and download sample scripts.